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1. Who the agreement is between
‘We’, ‘our’ and ‘us’ mean PauseUK Ltd, company number 11537248. ‘You’ and ‘your’ mean the lead guest who makes the booking and who must be at least 18 years old.
The ‘Property’ is Enjoy the Pause, the Chester holiday home and its outside space. A ‘Booking’ is the confirmed reservation beginning on the arrival date and ending on the departure date shown in your written booking confirmation.
- Booking price: the total shown and confirmed for your reservation
- Booking confirmation: our written acceptance of your request
- Group: every named person staying at the property
- House rules: the separate guest rules that also form part of the agreement
- Writing: email or another written method expressly accepted for the booking
2. When the contract begins
Check the dates, arrival and departure times, guest names, party size, price and any agreed request before submitting the booking. The booking becomes binding when we issue the booking confirmation.
The number of guests must not exceed the number confirmed. You may not arrive before the confirmed arrival time or remain after the confirmed departure time unless Paula agrees another arrangement in writing.
3. The purpose of the stay
The property is supplied for temporary holiday or short-stay accommodation for the period shown in the booking confirmation. The agreement does not create a tenancy, an assured shorthold tenancy, a right to sublet or any statutory security of tenure.
The lead guest is responsible for the conduct of the group and for anyone brought to the property with or without permission.
4. Looking after and enjoying the property
Use the property in accordance with these terms, the house rules, safety information and reasonable instructions provided for the stay. Take proper care of the house and its contents, and report damage, loss, a fault or disrepair as soon as it comes to your attention.
Paula, an authorised representative or an appointed tradesperson may enter when reasonably necessary to inspect, investigate a reported problem or carry out an urgent repair. Personal belongings and vehicles are left at the property at the guest's own risk.
- Keep noise and behaviour considerate
- Do not hold a party or event
- Do not bring an outside caterer, entertainer or service provider without written permission
- Remove all belongings by departure
- Expect a reasonable charge for returning lost property
5. Wi-Fi, recommendations and suitability
Wi-Fi is supplied for reasonable recreational and ordinary work use. A minimum speed, unrestricted bandwidth and uninterrupted service cannot be guaranteed.
Paula's local recommendations are personal suggestions, not guarantees of another business's availability, quality or safety. It remains your responsibility to decide whether the house, its stairs, layout and facilities meet the needs of your group before booking.
6. Electric vehicles and animals
There is no dedicated electric-vehicle charger at the property. Portable domestic chargers must not be connected to any house socket because of fire and insurance risk. There is public charging a short walk away in the city centre; the frequently asked questions name the nearest car park and link a live map.
The property does not accept pets. Trained assistance dogs supporting a disabled guest are welcome without an additional pet charge. Please tell Paula before arrival so the house can be prepared. The handler remains responsible for control, cleaning and damage beyond fair wear and tear, and a completely allergen-free environment cannot be guaranteed.
7. Price, payment and security
The booking price is shown before you pay and repeated in your booking confirmation. Payment is taken in full at the time of booking, so there is no separate booking deposit. For some longer direct stays Paula may agree an instalment arrangement in advance; where that applies, each instalment must be paid by its stated date.
Access may be refused if the full amount due has not been paid. Enjoy the Pause does not hold a security or damage deposit. If damage, loss or another properly evidenced charge arises beyond fair wear and tear, Paula may invoice for the reasonable cost in line with these terms and the house rules.
8. Changes and cancellation by you
You may request a change or cancellation in writing. Date changes depend on availability and may involve a difference in price. Paula's current direct-booking policy allows free amendment at least 30 days before check-in when replacement dates are available. Between 30 and 14 days before check-in a £50 amendment fee applies, and inside 14 days dates can no longer be changed, so a booking that cannot go ahead falls under the cancellation policy below. Once dates are changed, the 30-day full-refund window no longer applies: the amended booking starts at the 50% cancellation stage and becomes non-refundable once fewer than 14 days remain.
For Paula's published direct-booking cancellation policy, a cancellation received at least 30 days before check-in is fully refundable, one received 14 to 29 days before check-in is 50% refundable, and one received fewer than 14 days before check-in is non-refundable.
If cancelled dates are later rebooked by another guest, a partial refund may be offered at Paula's discretion. This is a goodwill provision, not a contractual entitlement.
A voluntary early departure, failure to arrive or reduction after arrival does not produce a refund. We strongly recommend suitable travel insurance, including for UK stays.
9. Cancellation by us
We may cancel before arrival if an event outside our reasonable control means the property cannot be provided. In that situation, payments for accommodation we cannot provide will be refunded.
We may end the booking by written notice if an amount due is not paid or if there is a material breach of these terms or the house rules. A serious or continuing breach may require the group to leave without a refund.
10. Events outside either party's control
Neither party is responsible for delay or failure caused by an event beyond reasonable control. This may include severe weather, utility interruption, epidemic or pandemic restrictions, civil emergency, environmental incident, pest invasion or critical equipment failure.
If such an event prevents the property from being supplied, Paula will contact you as soon as reasonably possible and explain the available refund or alternative arrangement.
11. Liability
Nothing in these terms excludes liability where the law does not allow it to be excluded. If we breach the agreement or are negligent, we are responsible for foreseeable loss caused by that breach or negligence, subject to the limits permitted by law.
The property is supplied for domestic and private use. We are not responsible for business losses, lost profit, transport costs, alternative accommodation costs, or loss or damage that was not a foreseeable result of our breach.
12. Personal information
Personal information is used in accordance with the privacy policy and for the purposes needed to administer the booking, provide the stay, meet legal duties, protect the property and communicate with you.
13. Changes to these terms
We may revise these terms. If a change affects an existing booking, we will give reasonable written notice and explain when it takes effect. A confirmed booking will not be silently altered by general website copy.
If your booking confirmation and this public page appear to conflict, contact Paula before paying or acting on the disputed term.
14. Other legal terms
We may transfer our rights and obligations without reducing your rights. No person other than you and us has a right to enforce this agreement. If one provision is found unlawful, the remaining provisions continue to apply. A delay in enforcing a right does not waive that right.
These terms are governed by the law of England and Wales. The courts of England and Wales have non-exclusive jurisdiction, with the consumer rights of residents of Scotland and Northern Ireland preserved.