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Who is responsible
PauseUK Ltd, company number 11537248, is the controller for personal information it uses to operate Enjoy the Pause. The business is registered with the Information Commissioner's Office under number ZA682726.
The director of PauseUK Ltd handles privacy questions and requests, through the contact page.
What this website collects
The public website has no user account and no payment form. The general contact form collects the name, email address, optional telephone number, optional proposed dates and message that you choose to send to us.
The short feedback form at the end of the teen walk collects no names, email addresses or other details about who filled it in. The website passes the tap answers (including a broad age group: under 11, 11 to 15 or a grown up), the walk score and any comment straight to us, and we use them only to improve the guide.
Guest registration for a confirmed booking happens in the booking system, not on this website. It is explained in its own section below.
Cookieless Matomo records aggregate page and link activity without setting analytics cookies or using a persistent visitor identity. Cloudflare may process standard technical information such as IP address, browser details, Turnstile validation, security events and request logs where needed to deliver, protect and diagnose the website.
- No card, door-code or payment fields anywhere on the website
- No advertising pixels or cross-site tracking
- No GA4 or gtag
- No public display of enquiries, bookings or guest information
Guest registration
Guests with a confirmed booking receive a short registration form by email from our booking system, Freetobook, about four days before arrival. It asks for the name and nationality of everyone staying who is aged 16 or over, and the details needed to prepare the stay, such as a car registration for parking. A passport or identity document number and its issuing country are asked for only from guests who are not British, Irish or Commonwealth citizens.
Those last details are not collected because we want them. The Immigration (Hotel Records) Order 1972 requires anyone providing accommodation for reward to record the name and nationality of every guest aged 16 or over, and the document details above for guests it defines as aliens. The records must be kept for at least twelve months and produced if a police officer or a person authorised by the Home Office asks for them. The lawful basis is therefore a legal obligation, not consent, and this information cannot be deleted on request before that period ends.
The form is part of Freetobook, so Freetobook's own privacy notice also applies to what you enter. This website no longer has a guest details form. Details sent through the website's earlier form, before 26 October 2026, were emailed only to the business email address and are kept for twelve months, then deleted.
- Sent only to guests with a confirmed booking
- Passport details requested only where the 1972 Order requires them
- Kept for twelve months, then deleted
- Shown only to the police or the Home Office, on request
- Never sent to a marketing platform
Booking information
When you continue to the booking system, contact us or complete a guest-information request, the relevant service may collect your name, contact details, address, booking dates, party details, payment information, messages and information needed to prepare or safely provide the stay.
The booking system's own privacy notice applies to the information you enter there. Payment-card information is handled by Stripe, the payment processor, and is not stored in this website's code or analytics.
Why we use it
Information is used where it is needed to take steps at your request, perform the booking contract, meet legal and financial duties, protect legitimate business and security interests, or act on valid consent.
- Respond to an enquiry and administer a reservation
- Take and record payment through the authorised provider
- Prepare the property and communicate arrival information
- Support an accessibility, dietary or safety request
- Maintain financial, legal and complaint records
- Prevent fraud, misuse or damage
- Improve aggregate website performance without advertising profiling
Retention and security
Personal information is kept only for as long as it is needed for the purpose collected, including legal, tax, insurance, complaint and contract requirements. Records that are no longer needed are deleted or securely disposed of.
Reasonable technical and organisational measures are used to protect information. No internet system can promise absolute security, so please use the authorised booking and contact routes rather than sending payment details or sensitive booking information through a public channel.
International processing
Some service providers may process information outside the UK. Where that happens, PauseUK Ltd expects the provider to use an applicable adequacy decision, contractual safeguard or other lawful transfer mechanism.
Your data-protection rights
Depending on the circumstances, you may ask for access to your personal information, correction, deletion, restriction, portability or an objection to particular processing. You may also withdraw consent where consent is the basis being used.
These rights are not absolute, and a legal or contractual reason may require some information to be retained. We will explain the position if a request cannot be met in full.
- Ask whether your information is being processed
- Request a copy of information held about you
- Correct incomplete or inaccurate information
- Request deletion or restricted use where applicable
- Object to processing based on legitimate interests
- Complain to the Information Commissioner's Office
Children's information
The website and booking service are intended for adults arranging accommodation. Information about a child should be supplied only by a parent, guardian or responsible lead guest and only where needed for the stay.
Other websites and services
Links to the booking provider, maps, social networks or another business take you to a separate service with its own privacy and cookie practices. Please read that service's notice before submitting information.
Changes and questions
This policy may be updated when the website, providers or legal requirements change. The version published here is the current website notice.
For a privacy request or question, contact us. You may also complain directly to the Information Commissioner's Office if you are unhappy with the handling of your information.