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Professional Association of Self Caterers Membership Logo
Visit England & AA rated Trips Visitor Ready Logo
Cheshire Tourism Award 2024 for Best Self Catering Accommodation

Guest Welcome Guide

YOUR HOST

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" Hi, I'm Paula


Thank you for choosing to stay at Enjoy the Pause Holiday Home.

I hope you will have everything you need to enjoy your trip to Chester. This guide has lots of information and many common questions that guests ask, are found in the FAQ section.


However please get in touch if there is anything else you'd like to know or if you would like to discuss any home enhancements   for your stay."

CHECK-IN DETAILS

  • Address & Directions

    7 Steel Street, Chester, CH1 1RH


    We are located near the roman gardens. Travel south round the centre of Chester towards the river dee along the A5268 ring road. 


    Once you have passed Grosvenor Park and Chester Roman Amphitheatre this is now Pepper Street (A5268). 


    Turn left into Volunteer St (opposite Piccolino restaurant) then turn right into Albion St. 


    Steele Street is immediately on your left opposite Albion Carpark. 


    Enjoy the Pause Holiday Home is the grey door on the left, No.7 - (SatNav: CH1 1RH).

  • Parking Options

    *Direct Booking Guests - Free Parking at the end of the road - see map for info


    *Parking Passes - 24hr £5 or 2hr £2


    *Free Overnight outside the house (9pm - 8am) or Free for Motorbikes (24hrs)


    *Albion Parking (start of the road) - up to £10 for 24hrs & £5 on Sundays





  • Check In Details

    Check IN: 

    If booked through an Online Travel Agent eg Booking . com or Air bnb we have a set arrival time from 5pm


    If you booked directly through this site we can organise priority check-in from 3pm at no cost.


    Your unique 4-digit door code will be set for your stay & sent to you before check-in.


    (Place a warm palm on the black screen and the number illuminate. Tap in your 4 digits but don't forget * at the end)


    If you have any problems getting into the property just give us a ring - 07813467709

  • Book Direct Benifits

    We offer a 5 Star Booking Experience and as a thank you for booking directly through our website we have included a few extra perks:


    *Best Price Promise (No Agent Add on Fees) so it saves you money


    *Secure Online Booking Process


    *Worry Free Cancelation Policy


    *Flexible Check-In & Check-Out Times


    *Free Parking for all Guests


    *Curated Welocome Treats


    *Attentive Human Host & Online Concierge


    *10% Off Enhancements to Elevate your Stay


    *Long Stay Generous Discounts for 7days+

  • House & Guest Safety

    We are members of PASC (Professional Association of Self-Caterers) and follow all industry standards.


    We are also assessed by Quality in Tourism to be Sale, Clean and Legal.


    *A fire extinguisher and first aid kit are under the kitchen sink.


    *The fire blanket and fire instructions are attached to the wall near the back door.


    *There are NEST wired-in smoke / Co2 alarms downstairs and upstairs, which also have nightlight sensors.


    For all the latest fire assessment and risk assessments please visit Our Safety Page


    If someone becomes ill or is injured during their stay please inform us straight away - 07813467709

  • Bins and Recycling

    The Bin Day is - THURSDAY and bins must be placed outside the front of the house before 8am


    Week 1 - Recycling only and brown food bin

    Week 2 - Recycling, Black bin & food bin


    There is a calendar above the indoor bin for wk1 or wk2 collection dates.

  • Check Out Reminder

    Check OUT:

    If booked through an Online Travel Agent eg Booking . com or Air bnb we hve a set check out time before 10am


    If you booked direct through this site we can organise priority check out time upto 11am at no cost


    Please Can You...


    Ensure the house is secure before you leave. 


    We would also be grateful if you could...


    *Put all towels in the bath

    *Put rubbish outside the back

    *Tell us if something is broken


    Thank You


    Please see our Booking Policy for late check out terms

Enhance Your Stay

Why not make your stay a truly unique experience with our Extra In-House Comforts.

Continental Breakfast

Continental Breakfast

£15 pp

Stock the Fridge

British Cream Tea

£15 pp

Cupcake special occasion setup

2hr Mid-Stay Clean

£40

babysitting baby asleep

Babysitting Service

£20 an hour

You can add enhancements after you've booked. We just need at least one weeks' notice from your check-in date.

Take A Look At What We can Offer

Your Enhancements

Direct accommodation bookings receive a bonus 10% off all enhancements

Welcome to Beautiful Chester

a cobbled street with victorian houses in the sunshine

Local Guide

We have created several blogs to give you inspiration whatever the season.

OUR BLOGS
city centre map showing the main streets and key visitor attractions

Pedestrianised City

Guide to Chester: map of the city centre, travel information and the top attractions. 

CHESTER MAP
chester city gift card logo

Chester Gift Card

Pre-loaded mastercard redeemable in over 100 city centre business.

CHESTER CARD
electric scooters across the city to aid getting around

Ginger's E-scooters

A convenient way to move around the city. Nearest point - The Groves

£2 for 20 minutes

E-SCOOTER RENTAL
smiling children with father on bikes

Bike Hire

Chester is a cyclist-friendly place with many routes or tours in and around the city.

BIKING IN CHESTER
a guided walking tour of the city centre with a group resting at a cafe listening to the guide

The Chester Tours

Green Badge Walking Guides offering a variety of unique tours around the city (family friendly, ghost, history)

WALKING TOURS

OUR FOOD & DRINK RECOMMENDATIONS

We have a blog all about Cafes in Chester but you'll find a few hints below.

  • CAFES

    Chester has more than its fair share of incredible dining establishments, so luckily for us we have a choice of vegan, vegetarian, meat and more meat, puddings or good old coffee and cake, you take your pick.


    Here are our favs...


    Marmalade (licensed and good gluten-free menu) - Northgate Street


    Flower Pot (All day brunch) - Watergate Rows


    Jaunty Goat (Vegiterian) - Bridge St & Northgate St


    Sweet Elements (Handmade on site - Fine Deserts) - Northgate Street


    Zugers Tea Room (Swiss) - St Johns St


    Fika (plant-based) - 2 City Walls


    Then there is always the Chester New Market with a plethora of choices and a bustling hive of community.

  • RESTURANTS

    There is a superb choice of restaurants in Chester, Olive Tree Brasserie, serving exquisite Mediterranean cuisine or The Moorings alongside the river dee has a British-inspired menu.


    Porta - Spanish food, just done well or Shrub is a vegetarian restaurant even meat eaters will love.


    Hickory's SmokeHouse - our family favorite -  an authentic barbecue-style restaurant on the River Dee.


    Hamayuu - a Japanese and sushi bar 


    GreenHouse - a European tapas bar.


    Pink Lettuce - a plant-based restaurant with a fun twist on classic dishes.


    La Fattoria or Ristorante Sergio - perfect go-tos for Italian classics and are family-friendly.

  • TAKEAWAY

    Just-Eat and Deliveroo offer a wide range of take aways across the city but here are a few our family likes:


    Ruan Orchid (Thai)

    14 Lower Bridge St, Chester CH1 1RS

    01244 400661


    Koconut Grove (Indian)

    Ethos Court, City Rd, Chester CH1 3AT

    01244 325888


    Burger Shed (American)

    41 Bridge St, Chester CH1 1NQ

    01244 311369


    Chip'd (Dutch Chips)

    Northgate Street

  • SUPERMARKETS

    Tesco Express

    2 Pepper St, CH1 1DF

    Mon to Sun: 7am-8pm

  • BARS

    There is definitely a lot to choose from here in this small city of Chester catering to lots of tastes. Here are a few we want to shout about.


    Prohibition - the secret (not secret) little old-fashioned cocktail bar


    The Love Shack -  90’s hip hop & rnb cheeki tiki cocktails with snacks


    Brewery Tap - traditional pub serves a wide variety of cask and keg beers.


    The Venetian, an Italian-style Cichetti and Lounge bar in Rufus Court near Alexandar's a live music and comedy bar.

fire safety house poster with what to do and who to call

LOCAL EMERGENCY INFORMATION

  • CHEMIST

    Boots Pharmacy


    47-55 Foregate St, Chester, CH1 1NA


    T: 01244328421


    (Mon - Sat ) 8.30am-6pm

    (Sun) 11am-4pm

  • DOCTORS

    Northgate Medical Centre


    1st Floor, Fountains Health, Delamere Street, Chester, Cheshire, CH1 4DS


    Tel: 01244 385553


    (Mon-Fri) 8am-6.30pm


    Out of Hours (Chester) - see Chester Countess Hospital

  • HOSPITAL

    Countess of Chester - 24hr A&E


    Liverpool Road, Chester, CH2 1NR


    T: 01244 365000


    The phone line is operational from 8am to 8pm, seven days a week.


    Out Of Hours: 0300 123 7743

  • DENTIST

    Chester Dental Clinic


    Belmont House, 2 Volunteer St, Chester, CH1 1RG


    T: 03303335364


    (Mon-Fri) 9am-5.30pm

HOW TO USE GUIDES...

If you are not sure how something works in the house, we have added all the basic information. 

small bluetooth speaker and karaoke microphones
four ring electric ceramic hob
Dolce Gusto coffee machine and coffee pods
wireless iron in its charging holder
bedroom desk fan
inside the large dishwasher

Dishwasher

On the inside of the door push the detergent dispencer button to open, place in a capsule and close.

On the top of the door press 'on' then press 'P' until you select the right programme and close the door. it will start automatically.

Dish Washer Guide
electric kettle
electric three shelf oven
electric 2 slice toaster
electric scales

Kitchen Scales

Switch on or off using the TARE button

Wait till the 0 appears

Select the UNIT you want

Place item on to be weighed

Once finished press TARE for 2 seconds to switch off

Electric Scales Guide
hairdryer with 3 pin plug

Hairdryer

Main Bedroom - 

3 heat settings

2 speed settings

Cool Shot


Always switch off and unplug after use, thank you


There is also a hairdryer in the second bedroom with defuser attachment.

Button
microwave
Nest heating control

Heating (NEST)

The thermostat is locaed at the bottom of the stairs. The house temperature can be raised or lowered by turning the dial up or down.

Each radiator also has an individual thermostat so you can change the temerature in each room.

NEST Heating Guide
toddler groclock with a nightime star countdown
infrared heater panel for additional heating if sitting in the lounge on exceptionally cold evening
main rain shower head and rinse shower head
Philips smart tv with netflix, disney+, amazon, freeview, iplayer,
washing dryer front view with controls

VEGAN GUEST AMENITIES

Miniml Guest Cleaning

eco-friendly hand soap by miniml

Vegan & Eco Friendly

Cruelty & Toxic Free

Zero Plastic Waste

Zoono House SanitiSer

hand sanitiser by zoono

Kills 99.99% of Germs

Protects Skin for up to 24 hours

DO YOU HAVE ANY QUESTIONS?

Just give us a call if you are unsure, Paula - 07813467709

  • How do I Change or Cancel my Booking?

    We have a flexible booking and cancellation policy. 


    • Booking dates can be rearranged free of charge up to 30 days before check-in.

    • Bookings are fully refundable up to 30 days before check-in. 

    • We also offer a Book Now Pay Later if this is required (please enquire)

    For more details please see Our Booking Policy

  • Can I change my Check In or Check Out times?

    Yes, please let us know at the time of booking and if we can accommodate we will.


    Standard Book Direct Check-In time is 3pm

    Standard Book Direct Check-Out time 11am


    Our deep clean takes around 4 hours to complete (all being well) so bear this in mind.


    Early Check-In,  before 1pm we will have to charge the nightly rate as we won't be able to accommodate a booking the night before.


    Late Check-Out, anytime after 1pm we will have to charge the nightly rate as we won't be able to accommodate a booking that night.

  • What is your Cleaning Policy?

    We offer a deep 'check -in' clean which is  included in your booking cost.


    Our cleaners are trained to our high standards and have a thorough checklist to ensure the cleaning is executed carefully.


    Damages and faults are also noted, recorded & rectified. Cleaner's working hours are 9am to 5pm and the full cleaning process takes between 4-5 hours.


    It is a 3-step process: Clean - Disinfect - Sanitise


    To read more please see Our Cleaning Policy

  • What are your Terms and Conditions?

    No Loud Noise

    No Smoking

    No Parties

    No Pets


    To read more please visit Our T&C's

  • What is your Environmental Policy?

    Enjoy the Pause received 76% 'Green REST' in its first REST assessment(2020)


    Responsible, Environmental and Sustainable Tourism (REST)


    Environmental - high energy efficient goods, green gas and electric, energy saving divices, eco toileteries and cleaning products, clear recycling processes, minimal plastic used, upcycled furniture.

  • Are Towels and Bedding Provided?

    Yes we offer a large fluffy bath towel per guest and additional 2 hand towels in the bathroom.


    We do however have a washer dryer and laundry supplies in the kitchen that guests can use at their convenience.


    Both beds will be made up before arrival with soft cotton mattress toppers, covers and quilt covers, pillow cases and large back rest cushions.

  • What Baby and Toddler Items do you have?

    • 1 Travel Cot (any more charged at £5 each)
    • GRO Alarm / Night-light Clock
    • Baby Blankets
    • Changing Mat
    • Baby Bath
    • 1 Booster Chair (any more charged at £5 each)
    • 1 Potty and Child Toilet Seat
    • Child Step Stool
    • Stair gate (top OR bottom on request)
    • Various Toys, Books, Games

  • What house & service extras can you offer?

    For a small fee we can provide:


    Parking passes 2hr £2 & All Day £5 each

    Extra coffee pods £5

    Bath robes £5 each

    Laundary Change Over £40

    House Keeping £40 (2 hour clean)


    and much more... Enhance Your Stay

  • What Mindful Activities do you promote?

    We can offer a range of wellness services which include:


    *local concierge recommendations

    *in house yoga or pilates instruction

    *mindful activitys around Chester


    and much more... Enhance Your Stay


    If you have something in mind please get in touch and we can create and cost a package just for you.

  • How Accessible is the house?

    The house was decorated with calming, muted, and matte colours. As much natural light as possible which can be toned down with blinds and nets. Dimmable lighting, soft surfaces, rounded corners, good wifi for multiple devices and a secure back garden.


    Due to the townhouse style of the property, we do have a step into the property (both the front door and back door) and an internal single flight of stairs up to the bathroom and bedrooms.


    The step into the property is 300mm high, the back door has 2 steps both 150mm down. The internal stairs have a handrail on both sides. 


    The ground floor is all open plan with no steps between areas. 


    Access into the property is via a light-up keypad but if vision is a problem we can provide a sterilised key fob for your stay. The heating is controlled via a NEST dial on the wall with a large display.


    The smoke / CO2 alarms both upstairs and downstairs have sensor nightlights to aid nighttime movement. There are also additional sensor nightlights on the stairs. You can increase or decrease the level of light to suit your stay on each device.


    Also within the property, there is an extra internal doorbell with an adjustable ring volume.


    If there is anything extra that you require to make your stay more comfortable please get in touch with us.

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