Ready to choose dates?
See live availability, the current total and Paula's direct-booking policy.
Check availability
Contact Paula.
Send your dates, guest numbers and the detail that matters.
Send Paula a message.
Use this form for a general enquiry about the house or a possible stay. If you have already booked and need Paula quickly, the fastest route is the WhatsApp number in your booking confirmation.
Please do not send card details, passport information, door codes or unnecessary identity documents.
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How can Paula help?
Choose the route that matches where you are in the booking journey.
Need a property answer?
Email Paula about access, parking, family equipment or whether the house fits.
Email PaulaPlanning a longer stay?
Send the dates, guest number and the practical requirements by email.
Email about a longer stay
A real person, not a call centre.
Enjoy the Pause is one Chester home, hosted by Paula. You can ask the awkwardly specific question and receive an answer about the actual property.
If you already have a booking, use the authorised contact details in the confirmation so Paula can identify the stay securely.
Meet your hostInclude the details that help.
You do not need to write an essay. A few practical facts usually make the first answer much more useful.
DatesProposed arrival and departure
GuestsAdults, children and sleeping needs
PurposeShort break, work, relocation or between homes
Essential detailAccess, parking, sensory or equipment need
Inside Chester's historic walls.
Enjoy the Pause is on Steele Street, Chester, CH1 1RH, close to the Roman Gardens and Newgate. Booked guests get the full address with their arrival details.
Use the interactive map to understand the house in relation to the walls, river, station and places guests visit.
Explore Chester from the house
Useful answers before you message.
Where do I check availability and prices?
Use the booking page to open the booking system, which holds live dates, the total price and the terms for your stay.
Can I change or cancel a booking?
The direct-booking policy explains the amendment and refund dates. Contact Paula as soon as plans change, then rely on the terms attached to your particular reservation.
Can check-in or check-out times change?
Sometimes, when the cleaning and neighbouring bookings allow it. Ask for the dates before making travel plans around an earlier arrival or later departure.
What should I ask about accessibility?
Explain the particular measurement, route or sensory detail that affects the stay. Both bedrooms and the main bathroom are upstairs, so the house will not suit every access need.
Speak with the person who knows the home.
Email Paula and she will answer herself.