How do I Change or Cancel my Booking?

We have a flexible booking and cancellation policy. Booking dates can be rearranged free of charge up to 30 days before check-in. Bookings are fully refundable up to 30 days before check-in. We also offer a Book Now Pay Later if this is required (please enquire) For more details please see Our Booking Policy

Can I change my Check In or Check Out times?

Yes, please let us know at the time of booking and if we can accommodate we will. Standard Book Direct Check-In time is 3pm Standard Book Direct Check-Out time 11am Our deep clean takes around 4 hours to complete (all being well) so bear this in mind. Early Check-In, before 1pm we will have to charge the nightly rate as we won't be able to accommodate a booking the night before. Late Check-Out, anytime after 1pm we will have to charge the nightly rate as we won't be able to accommodate a booking that night.

What is your Cleaning Policy?

We offer a deep 'check -in' clean which is included in your booking cost. Our cleaners are trained to our high standards and have a thorough checklist to ensure the cleaning is executed carefully. Damages and faults are also noted, recorded & rectified. Cleaner's working hours are 9am to 5pm and the full cleaning process takes between 4-5 hours. It is a 3-step process: Clean - Disinfect - Sanitise To read more please see Our Cleaning Policy

What are your Terms and Conditions?

No Loud Noise No Smoking No Parties No Pets To read more please visit Our T&C's

What is your Environmental Policy?

Enjoy the Pause received 76% 'Green REST' in its first REST assessment(2020) Responsible, Environmental and Sustainable Tourism (REST) Environmental - high energy efficient goods, green gas and electric, energy saving divices, eco toileteries and cleaning products, clear recycling processes, minimal plastic used, upcycled furniture.

Are Towels and Bedding Provided?

Yes we offer a large fluffy bath towel per guest and additional 2 hand towels in the bathroom. We do however have a washer dryer and laundry supplies in the kitchen that guests can use at their convenience. Both beds will be made up before arrival with soft cotton mattress toppers, covers and quilt covers, pillow cases and large back rest cushions.

What Baby and Toddler Items do you have?

1 Travel Cot (any more charged at £5 each) GRO Alarm / Night-light Clock Baby Blankets Changing Mat Baby Bath 1 Booster Chair (any more charged at £5 each) 1 Potty and Child Toilet Seat Child Step Stool Stair gate (top OR bottom on request) Various Toys, Books, Games

What house & service extras can you offer?

For a small fee we can provide: Parking passes 2hr £2 & All Day £5 each Extra coffee pods £5 Bath robes £5 each Laundary Change Over £40 House Keeping £40 (2 hour clean) and much more... Enhance Your Stay

What Mindful Activities do you promote?

We can offer a range of wellness services which include: *local concierge recommendations *in house yoga or pilates instruction *mindful activitys around Chester and much more... Enhance Your Stay If you have something in mind please get in touch and we can create and cost a package just for you.

How Accessible is the house?

Please visit our dedicated page on Accessability and Nurodivergent-Friendly for full details. You can also find links to these pages in the bottom footer of our website

aa rated and visit england award for visitor ready

Guest Details Form

Neurodivergent & Sensory-Friendly Initiatives

We're committed to creating a welcoming environment for neurodivergent guests, including those who are autistic, have ADHD, or experience sensory sensitivities.

Here's how we currently support your comfort:

Physical Adjustments:

Dimmable lighting in all rooms and blackout options in bedrooms.
Uncluttered, predictable spaces with muted colours
Natural fibres and varied textures for sensory comfort
Weighted blankets and white noise machine available in each bedroom
Sensory and fidget toys box provided
Unscented toiletries available upon request

Communication:

Visual guides for appliances and house systems in the Welcome Guide
Emergency information clearly displayed with visuals within the house
WhatsApp and email communication rather than calls or face to face
Flexible self check-in to reduce interaction
Detailed video tour through the house on the website comfort page

Additional Preferences / Needs for Your Stay

We welcome guests to share any additional sensory preferences, accessibility needs, or comfort requirements through our additional preferences form below. Whether related to autism, ADHD, sensitivities, or personal preferences, this information helps us tailor your stay. From lighting and sound adjustments to specific routines or provisions, we're here to ensure your complete comfort at Enjoy the Pause Holiday Home.

Additional Preferences Form

DO YOU HAVE ANY QUESTIONS?

Just give us a call if you are unsure, Paula - 07813467709

How do I Change or Cancel my Booking?
We have a flexible booking and cancellation policy.
- Booking dates can be rearranged free of charge up to 30 days before check-in.
- Bookings are fully refundable up to 30 days before check-in.
- We also offer a Book Now Pay Later if this is required (please enquire)
For more details please see Our Booking Policy
Can I change my Check In or Check Out times?

Yes, please let us know at the time of booking and if we can accommodate we will.

Standard Book Direct Check-In time is 3pm
Standard Book Direct Check-Out time 11am

Our deep clean takes around 4 hours to complete (all being well) so bear this in mind.

Early Check-In, before 1pm we will have to charge the nightly rate as we won't be able to accommodate a booking the night before.

Late Check-Out, anytime after 1pm we will have to charge the nightly rate as we won't be able to accommodate a booking that night.
What is your Cleaning Policy?

We offer a deep 'check -in' clean which is included in your booking cost.

Our cleaners are trained to our high standards and have a thorough checklist to ensure the cleaning is executed carefully.

Damages and faults are also noted, recorded & rectified. Cleaner's working hours are 9am to 5pm and the full cleaning process takes between 4-5 hours.

It is a 3-step process: Clean - Disinfect - Sanitise

To read more please see Our Cleaning Policy
What are your Terms and Conditions?

No Loud Noise
No Smoking
No Parties
No Pets

To read more please visit Our T&C's
What is your Environmental Policy?

Enjoy the Pause received 76% 'Green REST' in its first REST assessment(2020)

Responsible, Environmental and Sustainable Tourism (REST)

Environmental - high energy efficient goods, green gas and electric, energy saving divices, eco toileteries and cleaning products, clear recycling processes, minimal plastic used, upcycled furniture.

Are Towels and Bedding Provided?

Yes we offer a large fluffy bath towel per guest and additional 2 hand towels in the bathroom.

We do however have a washer dryer and laundry supplies in the kitchen that guests can use at their convenience.

Both beds will be made up before arrival with soft cotton mattress toppers, covers and quilt covers, pillow cases and large back rest cushions.
What Baby and Toddler Items do you have?
- 1 Travel Cot (any more charged at £5 each)
- GRO Alarm / Night-light Clock
- Baby Blankets
- Changing Mat
- Baby Bath
- 1 Booster Chair (any more charged at £5 each)
- 1 Potty and Child Toilet Seat
- Child Step Stool
- Stair gate (top OR bottom on request)
- Various Toys, Books, Games
What house & service extras can you offer?

For a small fee we can provide:

Parking passes 2hr £2 & All Day £5 each
Extra coffee pods £5
Bath robes £5 each
Laundary Change Over £40
House Keeping £40 (2 hour clean)

and much more... Enhance Your Stay
What Mindful Activities do you promote?

We can offer a range of wellness services which include:

*local concierge recommendations
*in house yoga or pilates instruction
*mindful activitys around Chester

and much more... Enhance Your Stay

If you have something in mind please get in touch and we can create and cost a package just for you.
How Accessible is the house?

Please visit our dedicated page on Accessability and Nurodivergent-Friendly for full details. You can also find links to these pages in the bottom footer of our website

For more check-in information

Guest Welcome Guide

For more local inspiration

Online Tour Guide

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7 Steel Street, Chester, CH1 1RH

Welcome Guide Designed by PauseUK Ltd