Lounge with blue sofa, armchair and fresh flowers on the coffee table

Your questions, answered by Paula.

From parking and check-in to bedding, baby equipment and electric vehicles, these are the practical questions Paula is asked most often. If one answer will decide your stay, ask her to confirm it for your dates.

How many bedrooms does Enjoy the Pause have?

Two, and both are double bedrooms. Both bedrooms and the only bathroom are upstairs; the living room, kitchen and dining space are downstairs.

See the layout room by room

Does the house have stairs?

Yes. There is one standard flight of stairs up to the bedrooms and bathroom, so the house suits guests who are comfortable with stairs. There is no bedroom or bathroom on the ground floor.

Read the accessibility detail

What kind of property is Enjoy the Pause?

It is one private, two-bedroom self-catering holiday home in central Chester, hosted by Paula. The house sleeps up to four guests, with a king bedroom and a double bedroom upstairs. The living, dining and kitchen space is downstairs.

Look around the home

Where do I see live dates and prices?

The secure booking service holds current availability, prices and the terms for a particular stay. Longer-stay discounts are applied or confirmed against the dates and current offer, so use the final checkout total rather than an old screenshot or example price.

Check availability and booking terms

Can I change or cancel my booking?

Paula offers a flexible direct-booking policy. Direct bookings cancelled at least 30 days before check-in are currently fully refundable; later cancellations follow the staged policy shown on the booking page and in your confirmation.

Date changes depend on availability and the amount of notice given. Separate travel insurance is recommended, including for UK breaks, because last-minute circumstances are not always refundable.

Read Paula's full booking policy

Can check-in or check-out times change?

Sometimes. Standard direct check-in is 3pm and standard check-out is 11am. Paula's team needs around four hours for the full changeover, so an earlier arrival or later departure must be agreed and may carry a charge.

Ask when booking. Availability and the stays immediately before and after yours determine what is possible.

What cleaning is included?

The changeover clean is included in the booking price. Paula's housekeeping team follows a detailed checklist, records damage or faults and allows approximately four to five hours for the complete process.

The established process is clean, disinfect and sanitise, using considered products and paying particular attention to the places guests handle most.

Read the cleaning and safety information

Is parking available?

One guest parking space is provided at the end of Steele Street, approximately 10 metres from the front door. It is a standard space on gravel, not a designated accessible bay.

Parking arrangements can be affected by city-centre controls, so follow the current arrival information supplied for your booking rather than relying on older online prices or pass details.

Read the route from the space to the house

Are towels and bedding provided?

Yes. Both beds are made before arrival and towels are provided for the booked guests. The house also has a washer-dryer and laundry supplies for use during the stay.

What is available for babies and toddlers?

Paula can prepare a travel cot and a selection of useful family equipment when agreed in advance. The current collection includes baby blankets, a changing mat, baby bath, booster chair, potty, child toilet seat, step stool, stair gate, toys, books and games.

Tell Paula the ages of the children and what you need before arrival. Some quantities are limited and extra items may carry a charge, so confirmation matters.

Are pets allowed?

Enjoy the Pause does not otherwise accept pets. Trained assistance dogs supporting a disabled guest are welcome, and there is no official UK registration requirement for assistance dogs.

Tell Paula before arrival so the house can be prepared. Guests with a severe animal allergy should ask whether the property is suitable because a completely allergen-free environment cannot be guaranteed.

Read the assistance-dog information

Can I charge an electric vehicle at the house?

No. There is no dedicated charging point and portable domestic chargers must not be connected to a socket at the property. The house is mid-terrace without off-street charging provision.

The nearest public charging is the council's New Market car park on Hunter Street, CH1 2AR, about a ten-minute walk away, where the chargers run on the Monta network. There is a two-metre height limit on the entrance, which rules out a roof box or a tall van.

Charger availability, tariffs and even which network runs a site all change, so check a live charging map for your dates rather than trusting a figure printed on a website. Paula is happy to talk it through if charging will decide the booking.

How accessible or sensory-friendly is the house?

The ground-floor living space is open plan, but there is a step into the property and a flight of stairs to both bedrooms and the only bathroom. The house has calm colours, dimmable lighting, blackout curtains, weighted blankets, white-noise machines and visual arrival information.

Suitability is personal. Read the detailed pages and ask Paula about the particular access or sensory detail that matters to you.

Can I ask about a longer stay or an extra?

Yes. Share the dates, number of guests and practical requirements with Paula. She can explain the current longer-stay arrangement and any available welcome, housekeeping or stay enhancements before you commit.

Dining table laid for four with bowls, plates and glasses

Still wondering about something?

Ask Paula the specific question that will help you decide. You will get an answer about the actual house.

Contact Paula