Lounge with blue sofa, armchair and fresh flowers on the coffee table

Your Chester stay questions, answered.

Parking, check-in, bedding, baby equipment and electric vehicles. If one answer decides your stay, we'll confirm it for your dates.

How many bedrooms does Enjoy the Pause have?

Two, and both are double bedrooms. Both bedrooms and the only bathroom are upstairs; the living room, kitchen and dining space are downstairs.

Does the house have stairs?

Yes. There is one standard flight of stairs up to the bedrooms and bathroom, so the house suits guests who are comfortable with stairs. There is no bedroom or bathroom on the ground floor.

What kind of property is Enjoy the Pause?

One private, two bedroom self-catering holiday home in central Chester, family run since 2019. It sleeps four, with a king bedroom and a double upstairs, and the living, dining and kitchen space downstairs.

Where do I see live dates and prices?

The booking system holds live availability, prices and terms. Longer stay discounts are applied to your dates, so the final checkout total is the price, not an old screenshot or an example.

Can I change or cancel my booking?

The direct-booking policy is flexible. Cancel at least 30 days before check-in and you currently get a full refund; later cancellations follow the staged policy shown on the booking page and in your confirmation.

Date changes depend on availability and the amount of notice given. Separate travel insurance is recommended, including for UK breaks, because last-minute circumstances are not always refundable.

Can check-in or check-out times change?

Often, yes, at no charge, when we agree it first. Booked direct, check-in is from 3pm and check-out by 11am. The changeover takes around four hours, so it depends on the stays either side of yours.

A note when you book is all it takes.

What cleaning is included?

The changeover clean is included in the price. It follows a detailed checklist, records any damage or faults, and takes around four hours.

Every surface you touch is cleaned, disinfected and sanitised with carefully chosen products.

Is parking available?

Yes. One free private parking space is provided at the end of Steele Street, approximately 10 metres from the front door. It is a standard space on gravel, not a designated accessible bay.

City centre parking controls change, so the arrival information sent with your booking is the one to go by, not older prices or passes found online.

Are towels and bedding provided?

Yes. Both beds are made before arrival and towels are provided for the booked guests. The house also has a washer-dryer and laundry supplies for use during the stay.

What is available for babies and toddlers?

A travel cot and a good amount of family equipment can be ready if agreed in advance: baby blankets, changing mat, baby bath, booster chair, potty, child toilet seat, step stool, stair gate, toys, books and games.

A note of the children's ages and what you need before you arrive lets us set it up. There is only one of some things, so it's worth confirming.

Are pets allowed?

No pets, sorry. Trained assistance dogs supporting a disabled guest are welcome, at no extra charge, and there is no official UK registration requirement for assistance dogs.

A word before you arrive lets us prepare the house. If anyone has a severe animal allergy, we can't guarantee a completely allergen free house, so it's worth asking first.

Can I charge an electric vehicle at the house?

No. There is no dedicated charging point and portable domestic chargers must not be connected to a socket at the property. The house is mid-terrace without off-street charging provision.

The nearest public charging is the council's New Market car park on Hunter Street, CH1 2AR, about a ten-minute walk away, where the chargers run on the Monta network. There is a two-metre height limit on the entrance, which rules out a roof box or a tall van.

Charger availability, tariffs and even which network runs a site all change, so a live charging map for your dates is more reliable than a figure printed on a website. We're happy to talk it through if charging will decide the booking.

How accessible or sensory-friendly is the house?

The ground-floor living space is open plan, but there is a step into the property and a flight of stairs to both bedrooms and the only bathroom. The house has calm colours, dimmable lighting, blackout curtains, weighted blankets, white-noise machines and visual arrival information.

Suitability is personal. The detailed pages below cover every step, and we're happy to answer the one thing that will decide it for you.

Can I ask about a longer stay or an extra?

Yes. With your dates, how many of you there are and anything practical you need, we'll explain the longer stay rates and any extras before you commit to anything.