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Who can leave a review
We welcome reviews from guests who have stayed at Enjoy the Pause, and about your experience contacting or booking with us. You must be over 18 to leave a review.
After a direct stay, we may invite you to leave feedback. If you booked through another website, or review on Google, that site runs its own review process and its rules apply there.
We never pay for reviews
We do not offer money, discounts, free nights, gifts or any other incentive in exchange for a review, and never ask for a positive one. Every review, good or critical, should reflect a guest's genuine experience.
Review guidelines
To be fair to future guests and to us, a review should reflect your own real stay or dealing with us.
- Based on your genuine experience, whether positive or negative
- Not paid for or incentivised in any way
- Not about a business you are connected to or have an interest in
- Not a duplicate or an attempt to distort the overall rating
Where reviews appear
This website may show individual guest reviews and an overall picture, such as an average rating and a total number of reviews across the platforms we use. Any headline figure is a genuine, dated snapshot drawn from all qualifying reviews in the period shown, not a hand-picked selection of the kindest ones.
Because new stays are completed all the time, live totals move. The dated figure on this website gives context; the review platforms themselves remain the live record. Critical reviews based on a real experience are never hidden or deleted to flatter the average.
Report a fake review
If you believe a review shown here is fake, incentivised without disclosure, or otherwise breaks the standards above, please tell us using the contact route on this website so we can look into it.
If the review is on Google or another booking website, please also report it there, because each site controls the reviews published on it.
How we investigate
We monitor reviews for Enjoy the Pause and look into any that are reported. Where a review is clearly fake or breaks these standards, it is removed or not published, and it is left out of any overall rating or count. Where more information is needed, we investigate before deciding, and may contact the reviewer.
If a reviewer is found to have left one review that breaks the standards, further reviews from them may also be removed. If you disagree with a decision, you can raise it through the complaints route and we will look again.